REFUND AND REPLACEMENT
How do I make my refund?
You can return your products completely with all accessories and original invoice on the same day in evening dresses, and 7 days in all other products, provided that they are unused.
What are the product return conditions?
Our return period is 1 day for evening dresses, 7 days for all other products and this period should not be exceeded.
The customer is obliged to return the product with its condition at the time of delivery and to compensate for the loss of the commercial value of the goods due to use. Therefore, the original packaging of the product is not damaged, unused, you should send it to us as it is not damaged as a result of usage error.
You must send the sales invoice of the product. (The return of products sent without invoice will definitely not be accepted.)
If the invoice of the product is institutional, you must send it together with a return invoice issued by the institution for the return process, in the form of "Product Unit Price + VAT". Order returns whose invoices are issued on behalf of the institutions cannot be received unless the return invoice is issued.
How do I return a product?
You can send us the invoice with the product with Yurtiçi Kargo, our contracted cargo. You can send us to Yurtiçi Kargo with our 438689080 agreement code and send it to us for free. Our address information is registered in the cargo system. If you send from different shipping companies, the shipping cost belongs to you. Exchange cargo is free, return cargo belongs to the customer. Return shipping fee will be deducted from your refund amount.
Your return will be made within 14 business days of receiving the items you returned. The refund of your return will be refunded in cash or in installments according to the payment method you use when ordering on our site.
If the payment method with installment is used in your orders, your refund is paid in installments, and if the payment is used in advance, the refund is made in advance.
Orders placed from abroad are not refundable.